Return & Refund Policy

Thank you for shopping with NYKD. Please review our policy below regarding returns, damages, and refunds.

⏱️ The 7-Day Return Window

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return or report an issue.

📋 Return Eligibility & Verification

To process any return, exchange, or refund, we require a clear verification process. Please review the criteria below:

  1. Proof of Purchase: You must provide a valid receipt or order confirmation number.
  2. Visual Evidence: You must email us a clear photo or video showing the exact issue or defect with the product.
  3. Valid Reasons for Claims: We only accept claims for items that arrive defective, damaged, spoiled, missing, or incorrect.

Taste & Retail Policy: Returns are not accepted for subjective reasons, such as disliking a flavor. If you purchased your NYKD Pouches from a retail store, please return it to that store. If they refuse to assist you, contact us at cs@nykd.com and we will do our best to help.

📦 Bulk & Partial Returns (Restocking Fee)

If you ordered multiple items (for example, a 5-pack), opened one, and decided you want to return the rest:

  • All remaining, unopened cans must be in pristine condition and in their original packaging.
  • A 15% restocking fee will be deducted from your final refund amount for these returns as there is no proof that these other cans have defects.

📥 How to Start a Return

  1. Email us at cs@nykd.com with your proof of purchase and the required photos/videos of the issue.
  2. If your return is approved, we will email you a prepaid return shipping label along with instructions on how and where to send your package.
  3. Please note: Items sent back to us without first reaching out to customer service will not be accepted.

💰 Refunds

Once we receive and inspect your returned items, we will notify you regarding your refund approval.

  • Timeline: Approved refunds are processed automatically back to your original payment method within 3-5 business days (minus any applicable 15% restocking fees).
  • Bank Delays: Your bank or credit card company may require additional processing time to post the funds, If we have processed the return we cannot make your bank process it faster.
  • Support: If more than 10 business days have passed since your return was approved and you haven’t received your money, please reach out to us at cs@nykd.com.